Renewal by Andersen offers some of the best window replacement limited warranties that cover not just the windows, but also the installation. In today’s post, Renewal by Andersen® of Phoenix shares a quick guide on how to use your limited warranties.
How to Use Your Renewal by Andersen Limited Warranty
If your windows fail and it’s not covered by the warranty, call your Renewal by Andersen contractor, by calling our toll-free warranty service line at (800) 441-1109, or by visiting www.renewalbyandersen.com. We will get in touch with you within two weeks after your call and arrange for appropriate action.
The key highlights of our limited warranties include a 20-year coverage for the glass and Fibrex® material frames, two-year coverage on installation, and 10-year coverage on exterior color finish and other non-glass components. It’s important to note that our installation warranty only covers window replacement performed by our installers. A full list of our coverage, as well as the exceptions or conditions that are not covered by our limited warranties, are included in your warranty paperwork.
Before you call, please do the following:
- Identify Renewal by Andersen product in question: the window style, color, or type of glass.
- Take note of the product serial number. On our replacement windows, it’s on a label affixed to the top or side of the window frame.
- Provide the address where the problem can be inspected.
- A contact number where we can reach you.
- Try to describe the problem in as much detail as possible, and if you have made attempts to troubleshoot the problem.
What If the Problem Isn’t Covered by the Warranty?
If your Renewal by Andersen replacement windows are beyond the coverage period or if the problem is not covered by its limited warranty, we can provide repairs, replacement parts or routine maintenance service at a reasonable charge. Inspection fees may apply for on-site product inspections. Sometimes there are gray areas where warranty coverage may be unclear. In these situations, our window inspector may waive the fee if the problem is determined to be covered by its limited warranty.
Renewal by Andersen of Phoenix is your leading provider of window replacement services. Give us a call at (602) 806-8911. You can also fill out our contact form to schedule an appointment. We serve customers in Phoenix, AZ, and the surrounding communities.